Designed for customers with SonicWALL E-Class solutions, SonicWALL E-Class Support 24x7 delivers the enterprisE-Class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. SonicWALL E-Class Support 24x7 is an around-the-clock support service that includes: Direct Access: 24x7x365 access to a team of highly-trained senior support engineers • Telephone/Web-based Support: 24x7x365 telephone and Web-based technical support • Software/Firmware Update: For all software and firmware updates and upgrades • Hardware Replacement: Advance Exchange for replacement of defective hardware • Support Tools: Access to SonicWALL's electronic support tools.
- Direct access to a team of highly-trained senior support engineers puts you in contact with a live expert anytime-even after hours-to give your support requests the highest-priority attention
- 24x7 phone and Web-based technical support offers flexible options for around-the-clock assistance, providing more expedient resolution of issues
- Software and firmware updates and upgrades ensure that your SonicWALL solution can counter the latest threats and malware with the most current patches and defense innovations
- Advance Exchange hardware replacement provides for rapid replacement of defective hardware to ensure the fastest resolution to hardware failure, thus eliminating or minimizing hardware-related downtime
- Web-based support tools include SonicWALL online help, Knowledge Base articles, and moderated discussion groups, connecting you with SonicWALL experts and peers so you can leverage their expertise to get the most from your solution
- Subscriptions to service bulletins and newsletters bring you up to speed with the latest information from SonicWALL, keeping you current on the latest trends and opportunities
- Beta program invitations let you participate directly in shaping next-generation SonicWALL products and services that can best meet your future needs