ThinkPlus Priority Support enhances helpdesk productivity and performance with direct access to advanced-level technicians, Web-based electronic call tracking, third-party software support, and escalation processes with customer-designated severity levels. ThinkPlus Priority Support for Enterprise provides global service consistency for medium and large enterprises with operations in multiple countries throughout the world. ThinkPlus Priority Support is available for purchase from Lenovo Account Representatives or through Lenovo resellers and is available on select ThinkPad, ThinkCentre, and ThinkStation systems.
- Contract period: 3 years
- Service Provided: On-site service
- Response time: Next Business Day