Advantage Support provides problem management, software updates and optional support features such as Direct to Level Two Support and a Support Service Specialist to help manage problems and avoid technical issues. You'll also have access to self-service tools such as the BlackBerry Expert Support Center, technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry Solve newsletter.
- 24x7 telephone support with an average 90-second response
- Electronic incident submission with a 2-hour response by telephone or email
- Critical technical issues can be managed in a formal Problem Management process