Keep Your Drive (KYD): This solution based service option compliments the warranty upgrades and allows users to keep their hard drive or system disk to secure their data in case of any failure. If the customer's hard drive fails, they can retain the failed drive and Lenovo will provide a replacement hard drive (under the terms of the Lenovo warranty for selected Lenovo machines). The non-return hard drive service is advisable everywhere where protecting critical data is important to the business. It eliminates the need for tracking failed drives in transit and the associated paperwork, giving IT staff the time to concentrate on mission-critical business activities. Lenovo's KYD covers multiple drives in a system and multiple failures (some server systems can have as many as 12 hard drives).
- Contract period: 4 years
- Response time: Next Business Day
- Service Provided: On-site service
- Keep Your Drive facility