Allied Telesis Online Service Portal offers a dynamic way for customers to interact with Allied Telesis support staff as well as accessing solution and product information from our extensive database. Using your personalized account you can raise and track the status of your technical support incidents 24 hours a day, seven days a week. In the unlikely event of a hardware failure, Net.Exchange customers are entitled to free telephone access (tollfree in many countries) to the Allied Telesis Technical Assistance Center (TAC). Our skilled technical team will validate the fault and process the request for an Advanced Hardware Replacement. Net.Exchange provides telephone support Monday to Friday during local business hours. Net.Exchange provides an Advanced Hardware Replacement dispatched the same business day* or the next business day* if the completed RMA request is received after 3pm CET. This service is on a per unit basis and provides the expedited delivery of an emergency hardware replacement to the customer. A Net.Exchange service agreement covers the cost of all hardware repairs, saving you from unforeseen budgetary constraints.
- Access to online support solutions
- Telephone support
- Advanced Hardware Replacement
- No hardware repair costs