Customers with mission-critical network requirements cannot afford downtime. SonicWALL Support 24X7 is an annual service that offers: Advanced-exchange replacement of defective hardware • Telephone or web-based support, 24X7 • Enhanced escalation for high-priority problems • Access to SonicWALL's electronic support • All software and firmware updates and upgrades.
- Telephone/Web-based Support: 1 year, 24X7
- Hardware Replacement: 1 year, Advanced Exchange
- Software/Firmware Updates: 1 year
- Enhanced Escalation