4 hour response, 7 x 24 telephone technical support.
- Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today
- In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices
- While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken
- With APC, there are no hidden costs. Travel and labour expenses are included in all service contracts
- Replacement parts and components for all units are included at no additional cost to you
- To keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit