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Cisco 8x5 Next Business Day SMB Support Assistant SMS

£7.27 with Free Delivery
Debit Card Discounted Price: £7.26

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Product Part Numbers

  • Quick Find Code: K54031
  • Manufacturers SKU: CON-SMBS-SMS-1

Product Description

Cisco SMB Support Assistant contracts include the services of Cisco SMB TAC engineers. These expert engineering teams are specifically trained to help SMB IT managers diagnose and resolve problems related to the operation of Cisco devices. Organizations can open a service request with the Cisco SMB Technical Assistance Center (SMB TAC) 24 hours a day, 7 days a week. A Cisco SMB technical engineer will respond during regular business hours within one business day (excluding week ends and scheduled holidays).  If the Cisco SMB TAC engineer determines that hardware replacement is required, Cisco SMB Support Assistant provides Next Business Day Advance Replacement, where available, otherwise Same Day Ship. This means that in the event of a Cisco-diagnosed hardware failure, businesses don't need to return the defective equipment before receiving a replacement; instead, replacement hardware is shipped the same business day to arrive the next business day between 9 a.m. and 5 p.m. This service depends on hardware availability and whether the request is received and diagnosed by Cisco as a hardware failure before 3 p.m. local depot time. In the event that Next Business Day delivery is not available to the location of the failed part, the delivery time will vary.  The Cisco SMB Support Assistant Portal and Client provide SMBs with a secure portfolio of tools that can help them efficiently perform many of the activities needed to install, configure, and troubleshoot covered Cisco networking devices. The online portal provides fast, 24/7 access to the resources SMBs need to keep the network and the business running smoothly. The client application, which resides on the user's PC, complements the portal by providing a broad range of immediately accessible tools to simplify and automate network support. The Cisco SMB Support Assistant Portal and Client were both expressly designed for SMBs with limited network expertise and little time or budget to devote to resolving network issues.

Main Features:

  • Cisco SMB Support Assistant combines:-
  • Essential network support with clear, non-technical tools and resources
  • Step-by-step guidance from Cisco SMB technical assistant centre (TAC) engineers who have been specially trained to work and communicate with SMB IT personnel, who often do not have extensive Cisco networking expertise
  • Next business day hardware replacement and software bug fixes, if required
  • Affordable network support, with an annual fee lower than the cost of even a single uncovered service transaction
  • The Cisco SMB Support Assistant Client and Portal include the following capabilities:-
  • Access and administer Cisco SMB Support Assistant contracts
  • Access and manage device inventory
  • Set-up, manage, configure, or troubleshoot products
  • Easily add devices to the network and quickly assign an IP address
  • Recover passwords via password recovery wizard
  • Perform network health checks to identify potential problems
  • Access tools and resources that can assist in identifying and resolving a problem
  • Retrieve instructional documents on basic network configuration scenarios
  • Open a service request online
  • Operating System Software Bug Fixes
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