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Lenovo Warranty Upgrade 5 Years On-site 24x7x4 Hour Response for ThinkStations

£333.12 with Free Delivery
Debit Card Discounted Price: £332.45

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Product Part Numbers

  • Quick Find Code: K715862
  • Manufacturers SKU: 5WS0G91538

Product Description

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition.  Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to  focus on your business critical issues. Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. 4hr on-site response time in a 24x7 service window: Customers can benefit greatly from a fast response to their business-critical issues with an exceptional service coverage window of 24-hour, seven-days-a-week support. Once the customer's incident is registered with the Lenovo call centre, an agent will troubleshoot the customer's problem remotely. If it is determined that an on-site visit is needed to resolve the problem, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4 hours) is measured within the round-the-clock service window (24x7). So, for example, if a call is placed at 03:00 on Saturday morning, a technician will be on-site at the customer's location by 07:00 that same morning.

Main Features:

  • Service Provided: On-site service
  • Contract period: 5 years
  • Response time: 4 hours
  • Service Availability: 24 hours a day / 7 days a week
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SUPPORT Type Extended Service Agreement
Services Provided On-Site
Contract Period 5 Years
Response Times 4 Hours
Service Coverage 24 hours a day / 7 days a week
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