ServicePac provides a convenient, affordable way for businesses of all sizes to have access to a wide range of information technology support services available from IBM. With ServicePac you can purchase quality 'off the shelf' services designed to meet your priorities, requirements and budgets. They offer a fixed term, fixed price service solution which can be ordered at the same time as you order your machine. ServicePacs for hardware maintenance should be ordered at the same time as the hardware and must be purchased within 30 days of the hardware purchase. Please select from the attached guide the ServicePac number required for the machine type and model that the customer has purchased.
- IBM PC421 ServicePac for eServer xSeries Systems x236 (8841)/x3800 (8866)
- 1 year Extended service agreement
- On-Site Repair
- Service Coverage: 9 hours per day, Monday to Friday
- Response Time: 4 Hours