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NEC MyCalls Agent Control Includes 1 x ACD Supervisor Licence for 10 Agents

£1,692.98 with Free Delivery
Debit Card Discounted Price: £1,689.60

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Product Part Numbers

  • Quick Find Code: K809841
  • Manufacturers SKU: EU400013

Product Description

License for MyCalls Call Centre functionality for monitoring upto10 Agents.  An Agent Control toolbar on every agent's desktop enables them to log in and out of ACD queues and display their current status. Because call queues are visible on screen or plasma display, agents can often enter other queues on their own initiative to lend support to hard pressed colleagues.  Conditions such as Available, Wrap Up (handling after call activity) or natural break and other business-specific reasons can be selected from the toolbar. Supervisors can add these reasons, for example, some agents may be required to spend time picking parts to fulfil orders they have taken earlier.

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LICENSING User Licences 10 licence/s
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