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Shipping Methods and Policy (Rev 2.0 2007.08.10)
Our shipping partners are Royal Mail, ANC (Part of FedEx Group), City Link, and TNT. We are constantly seeking the most cost efficient alternatives so we can pass on the best possible shipping prices to our customers. Therefore this is subject to change without prior notice.
Our shipping rate calculation is very simple and is separated into the following bands:
- Super Saver: Delivered in 3-7 working days
- Standard Shipping: Delivered in 2-5 working days
- Priority Shipping: Delivered in 1-2 working days
- Priority Express: Delivered Next working day
- Morning Delivery: Delivered in 1-2 working days before 12:00pm
- Saturday Delivery: Delivered on a Saturday*
After placing your required items in the shopping cart, you can easily check the shipping prices by going to the My Cart page. The shipping prices presented there apply to UK mainland addresses only. If you are located in other areas, the precise shipping prices will be provided to you during checkout.
In most cases, a signature is required on delivery. If nobody is present at the time of delivery, you should receive a failed delivery notification card which gives the contacts to rearrange delivery time with the courier or collection from the courier's local depot.
Please note that we are unable to forward to an alternate address once the order has left our warehouse. Customers are therefore reminded to make sure the delivery address provided during checkout is correct.
For information on what to do if you suspect your order has been lost in transit, please click here.
All delivery dates are subject to the order being placed before the cut-off time of 4:00pm, availability of stock, clearance of fund and all security checks.
* Orders shipped by the Saturday Delivery service will only be delivered on a Saturday.
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| Kikatek Returns and RMA Policies |
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Here at Kikatek we are dedicated to ensure our products meet your high standards. If at a rare occasion a product does not meet your requirement, our Returns Merchandise Authorisation (RMA) & Return Policy allows you to return them for a refund within our 7 day returns period. Should an item purchased from us develop a fault anytime during its warranty period, we also provide a full after sales RMA service.
Goods Return
Customers can return goods purchased from us under our 7 day returns policy defined as 7 working days from delivery date.
Qualification for return is subject to goods purchased being within 7 working days from delivery date. Products must remain unused, complete, and in a re-saleable condition with all included accessories, drivers, manuals and additional items present in order for a full refund to be made.
If an item is shipped back to us for return and is found to be incomplete, damaged or in a non re-saleable condition, you may be liable for a restocking fee of upto 50% of item cost depending on the extent of the damage/completeness. Hence a minimum of 50% of the amount charged will be refunded. You have the option to retrieve the item, which if you accept, a return freight charge will be incurred to the credit card last charged on your order.
All products except Consumables and Software items qualifies for the 7 day returns period. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
Within our 7 day returns period, customers can contact our Returns & RMA department via our e-Ticket Support System stating reason for return.
We will consider accepting returns for orders after our 7 day returns period and within 30 days from invoice date. However, a minimum re-stocking fee the higher of £5.00 or 15% would be applied. This excludes any additional fee chargeable due to damage caused to the product or missing parts on return (see above).
If the item you wish to return is faulty but in an incomplete or non re-saleable condition, it does not qualify for cancellation / return and should be processed through RMA (please refer to Faulty Goods and RMA section below)
If the goods qualifies for return, our representative will then issue a RMA number. The affected item should then be returned to us within 7 days after the RMA number is issued.
Return packages should be addressed to the RMA and Returns department with the issued RMA number clearly shown on the outside of the package. A cover note should also be enclosed specifying the RMA number, order number, and issue with the returned product. If the RMA number on the outside of the package is omitted, we will have to track and trace the origin of the item which could cause delay to processing your return.
We strongly recommend that customers opt for fully insured delivery service when returning the goods. We suggest the use of a courier that can provide you a "proof of delivery". Kikatek cannot be liable for items lost or damaged during the return transit.
Customers will be fully responsible for the returns shipping cost of non faulty products being returned within our 7 day returns period
Faulty Goods and RMA
RMAs (Return Merchandise Authorisation) must be within warranty period (1 year), otherwise any labor and/or parts cost chargeable will be liable by the customer.
Under certain cases, we may refer you directly to manufacturers who provide direct end user RMA services. The main reason manufacturers wishes to do this is to provide a more efficient and satisfactory support on their products. However customers will still have the option to return faulty goods to us to be processed for repair / replacement by manufacturers.
Certain manufacturers provides warranty period of over 1 year. If your faulty item was purchased over 1 year ago but is still within Manufacturers Warranty, please contact the manufacturer regarding repair/replacement under warranty.
On request of RMA by our customer through the e-Ticket Support System, an RMA number will be issued. All RMA items must be received by us within 7 working days of the RMA number being issued.
Products returned to us without a valid RMA number or returns details will not be accepted and may be rejected upon delivery.
Items must be sufficiently packaged (ideally in their original packaging) including all accessories and documentation provided by the manufacturer unless instructed otherwise.
All shipping cost back to Kikatek for RMA is paid for by the customer except in the cases of Dead on Arrival (i.e. the goods arrive faulty) within 14 days from delivery date. Return packages should be addressed to the RMA and Returns department and the customer should ensure that the package has the relevant RMA number visibly shown on the outside. A cover note should be enclosed with the returned package specifying the RMA number, order details and issues with the product.
As with goods return, we strongly recommend that customers opt for fully insured delivery service when returning the goods. We suggest the use of a courier that can provide you a "proof of delivery". Kikatek cannot be liable for items lost or damaged during the return transit.
RMAs will usually be processed within 30 working days after arrival at our site depending on stock availability, repair time and RMA time by manufacturers. In certain cases where the original product has been phased out and is non-repairable, a substitute product equivalent or superior in functionalities may be offered to the customer. In the case where no suitable substitute is available, a refund may be issued at the original purchase price.
Customers should also note that any RMA returns found to be modified, altered, operated above manufacturer's specifications, tampered with through unauthorised channels, or not to be defective will incur a GBP20.00 testing charge plus any return shipping costs. This will be charged to the credit or debit card last charged on your order and must be cleared before the product is reshipped to you.
If there is any aspect that you are uncertain about our Returns and RMA policies, you are welcomed to contact us.
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| “Excellent product, excellent price & very quick delivery. Cheers” |
| by lukkilukkiman |
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