Virtual Private Warehouse

Welcome to your Virtual Private Warehouse!

With our Virtual Private Warehouse service, you have the ability to ship your items together, even when they're ordered or released at different times!

Checking your warehouse items...

✱ If you recently placed an order using this service, please note that it can take upto 2 hours before the items are added to your Virtual Private Warehouse items list. If the order was placed outside of business hours, it will be processed the next working day. You can track the order from the My Orders page during this time.

Key Benefits

Convenient and Cost-Effective Shipping

Save significantly on shipping by grouping your orders into a single shipment.

Order Anytime

Place orders whenever you find items you love without having to worry about paying separate shipping fees each time!

Long Term Secure Storage

Your items are safely and securely stored in our warehouse for upto 1 year.

Easy Management

You can easily manage and keep track of your Virtual Private Warehouse items directly from our website.

 

Frequently Asked Questions

How do I use this service?

For in-stock items, you have the option to ship immediately or keep the items in your Virtual Private Warehouse during checkout. Pre-order items are always kept in your Private Warehouse on arrival.

How do I manage items in my Virtual Private Warehouse?

You can request shipments and manage your Virtual Private Warehouse items by clicking the View My Items button at the top of this page.

How does return/cancellation work with Virtual Private Warehouse?

Our standard《Returns Policy for Collectible Toys》applies. However, for Virtual Private Warehouse orders, instead of the usual cancellation/returns period of 30 days from delivery, you have 30 days beginning the day stock is allocated to you. The number of days an item has been allocated to you can be found by clicking the View My Items button at the top of this page. If you would like to cancel an item, please kindly do so within this time frame.

The purpose of this is to limit situations where a customer holds an item for an extended period (for example, 2 months) only to cancel at the end, preventing others interested in the item from purchasing it during that period.

How long can I store items using this service?  (Updated 10/11/2025)

Items can be stored in your private warehouse for up to 1 year from the time stock is allocated.

Example: If you place a pre-order on 1st January 2025, and the item arrives in stock on 1st May 2025, it can be stored until 1st May 2026.

Items due to expire are clearly shown on your Private Warehouse page. You can also see the number of days each in-stock item has been in storage there. Around 30 days before an item's expiration, you'll receive a reminder email.

If any items remain unshipped after the storage time limit is reached, they will be removed from your Private Warehouse. Should this happen, you'll receive a credit for 88% of their original purchase value in Kikatek Points (with 12% deducted for the 1-year storage service provided).

If you're temporarily unable to receive shipment due to special circumstances, we can extend the storage limit for a reasonable period. Please contact our team before the expiry date to discuss.

✱ This policy officially takes effect from 1st January 2026. No actions will be taken on items exceeding the storage time limit until after this date.

Will I receive notifications when items arrive in my private warehouse?

We will notify you by email within 24 hours of any new arrivals. Please be sure to whitelist emails from Kikatek.com so you do not miss any notifications.

Do I get a dedicated physical storage space?

This service does not provide you with a dedicated physical storage space. Any item assigned to your Virtual Private Warehouse is securely held in a suitable location in our warehouse and reserved for your account.

When do I pay for shipping and how much does it cost?

Shipping is paid when you request a shipment. The final shipping cost depends on the total weight of the items being shipped and the delivery address. However, you can find an indicative shipping price as a guide during checkout.

Free delivery is available when shipping over £120 of items (more info here).

Can I selectively ship some of the in-stock items in my Virtual Private Warehouse?

All available in-stock items at the time of your shipment request must be shipped together.

I have a question not answered here, can you help?

Absolutely! Just drop us a message here and our team will get back to you asap! 😊