My Kikatek Points

Welcome to Your Kikatek Points!

With Kikatek Points rewards program, you can earn points as you shop and exchange them for discounts on future orders.

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Key Benefits

Earn As You Shop

Earn Kikatek Points every time you make a purchase.

Exchange Points for Discounts

Points can be easily exchanged for discounts during checkout.

Track and Manage Your Points

You can keep track of all your point transactions directly on our website.

Stay Tuned for More Benefits to Come

Keep an eye out for more ways to earn and spend points in the future!

 

Frequently Asked Questions

How do I earn Kikatek Points?

Earn Kikatek Points with every order you place while logged into your account! Whether you’re shopping in-stock items or pre-ordering, every purchase brings you closer to rewards. For every 100 points, enjoy a £1.00 discount on your next purchase (excluding delivery costs). Start shopping now to watch your points grow!

Why didn’t I receive Kikatek Points for my order?

Kikatek Points are credited once your order has been dispatched, for all orders shipped after our loyalty program launched on 25th September 2025. To earn points, simply sign in to your account before placing your order—guest orders don’t qualify. Forgot to sign in? Contact our support team to see if we can help link your order to your account.

Why are some of my points pending?

Once your points are credited after your order ships, they’ll stay in a pending status for 30 days. After 30 days, your points will be ready to use for discounts on your next purchase. Check your point balance in your account and start planning your rewards!

How do I redeem my Kikatek Points?

Turn your points into savings! At checkout, you can apply your available points to discount the cost of items in your order (excluding delivery fees). Simply select the option to use your points when finalising your purchase. Not ready to redeem? No worries—your points will stay safe in your account for your next shopping trip.

Will my points expire?

Your Kikatek Points remain valid for one year from the date they’re credited to your account (after your order ships). To make the most of your points, redeem them for discounts before they expire! Log in to your account to check your balance and see when your points are due to expire.

What happens to my points if I return or refund my order?

If you return or refund an item, any points earned from that purchase will be deducted from your account once the return is processed. Don’t worry—points from your other orders will stay safe! Keep shopping to earn more points and enjoy future discounts. Check your point balance in your account to stay updated.

Can I exchange My Points for cash?

Kikatek Points are designed exclusively for rewarding you with discounts on our website (excluding delivery costs) and cannot be exchanged for cash or any currency. Use your points to save on your next purchase instead!

What happens if the Kikatek Points program ends?

If we ever decide to end the Kikatek Points program, we’ll provide a 30-day notice via email and our website, giving you plenty of time to redeem your remaining points for discounts. After the program ends, any unused points will expire and can no longer be used.

I have a question not answered here, can you help?

Absolutely! Just drop us a message here and our team will get back to you asap! 😊