DELIVERING TECHNOLOGY TO YOUR DOOR.
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- What credit/debit cards do you accept?
- Do you take PayPal as a payment solution?
- What is a CVV code? It is requested during checkout process.
- Is it really safe to purchase goods from the internet?
- What's Kikatek's policy on spam mails?
- I received my order but not all items are enclosed. Is this a packing error?
- Can I ship the order to addresses other than my registered credit card address?
- Can I amend an order after submission?
- One or more items in my order is not available. What happens to the in stock items?
- I am having trouble logging into my account, what can I do?
- Do you ship outside of UK?
- How much is the shipping rate?
- I received an order, but only the packing list is attached. Where is the invoice?
- My order still has not arrived. What should I do?
- Kikatek and the WEEE Regulations
- I have a query related to an issue not discussed in the above FAQs, how do I get in touch with Kikatek's support team?
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We support all major credit/debit cards, including:
- Mastercard
- Visa Card
- Switch
- Solo
- Visa Delta
All transactions are protected by our 128-bit SSL secured server. |
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| Yes. PayPal allows our customers to securely, conveniently and cost-effectively make payments online. It has been tightly integrated with our very own ecommerce system and the payment process is near seamless. |
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| Creditcard Verification Value (CVV) code is a additional security 3 - 4 digits code unique to your card. It can be located on the back of the card as the last 3 - 4 digits on the signature strip. This adds another level of security to online card payments. |
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Yes. In fact purchasing from the internet using credit card is much safer than over an unsecured telephone line. As a security measure, all transmission of sensitive data such as credit card numbers are encrypted through the 128-bit Secure Socket Layer technology. A padlock icorn at the bottom right corner of your internet browser confirms that the SSL secured mode is activated during the check out process.
Also as these sensitive data is never stored on our database server, it is impossible for any third party to retrieve such data from us through illegal means. |
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We understand the importance of customers' privacy, and it is our policy to never disclose our customer contact details to third parties, or send unsolicited mail to our customer unless we have explicit permission to do so.
You have control to opt in/out our newsletter subscription program (which contains new product anouncements, compeitions/promotions and latest special prices). This can be done easily in "My Account" section of the site. |
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If this situation occurs, we would suggest to review the order status in the My Account section. Since our stocks are located in several separate warehouse and maybe dispatched separately. If this is the case, it will be noted in the order staus history.
If you are sure an item is missing, please get in touch with our Sales Support Representatives via the e-Ticket Support System. |
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| As a security measure and protection to our customers, we can only consider shipping to alternative address after the first order. Delay is possible if you specify a shipping address other than your own due to security checks requried. |
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| Unfortunately, this feature is not available at the current time. However it is possible for our customers to cancel their pending orders anytime in the My Account area. Please note that orders with status changed to Shipping Soon cannot be cancelled. |
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| Please note that we will only dispatch and invoice an order if all items are available and ready to ship. If you urgently require a particular item, please be reminded not to mix in non-available products within the same order. |
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| Not at the current time. When we can offer shipment to outside of UK, we will make an official announcement. |
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| Our shipping rate calculation is very simple and is determined by both the amount of the order as well as the total weight of its items, please refer to our Shipping & Returns page. |
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| Invoices can be located and printed from the "My Account" area on our website. |
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| If you believe that your order has been lost in the post, please click here for instructions on how to report it to our customer support team. |
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| Kikatek is fully committed to comply with the WEEE Regulations. For detailed information, please refer to the PDF document available here. |
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If you are a registered customer with Kikatek, please make your query through our e-Ticket Support System, accessible via My Account.
If you are not yet a customer of Kikatek and also not yet ready to register, you may get in touch with our support representatives by filling in the Contact Us form. The link of which is located at the top right hand side menu of our site.
In either case we will try to help you with your query in the shortest time possible. |
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| “Excellent product, excellent price & very quick delivery. Cheers” |
| by lukkilukkiman |
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